Recently we had an employee go to court and get full custody of his kids. This meant that he wouldn't have a sizable portion taken out of his pay check for child support. He gave me the court papers for evidence and I assumed the order from Child Support Enforcement would come shortly thereafter.
It never came.
We process our payroll on Tuesday to be paid on Friday. The Thursday before I had called CSE and they didn't have any record of the change. I called the next day and they said they saw the change and would fax it over.
I checked the fax machine every two hours on Monday but nothing showed up. I called them at 3:45 and the message said their hours of operation were from 8:00-4:30 - and that they were now closed. ???
I called back first thing Tuesday morning in order to hopefully get everything settled before I had to call the payroll in. I got a nice lady on the phone who said she saw the support had been terminated. I asked her about my fax request since I kind of wanted something a little more concrete than a verbal ok to make the change. She asked when I had asked for the fax. She then informed me the fax requests take five days to be processed.
For. A. Fax.
Seriously? It's 2010 and a fax, which by nature is almost instantanious, was going to take five days. FIVE DAYS!!!
Going on her word I took the child support payment off when I called the payroll in. An hour later I got a fax that said he owed a smaller amount each pay check. I immediately called back and the payroll was already processed. We'll just double up on the next payroll, no big deal.
The next day I got a letter in the mail stating all payments were to be stopped. The letter was dated the 25th and I got it on the 27th (faster than a fucking fax, who knew!).
Oh, and every time I have to call there I have to sit through two and a half minutes of blabber before I can even choose the "employer" option.
And wait five days for a fax.